Tape Design’s Privacy Policy

Fair Processing Notice

Our Fair Processing Notice describes the categories of personal data we process and for what purposes. We are committed to collecting and using such data fairly and in accordance with the requirements of the General Data Protection Regulations (GDPR).

The Fair Processing Notice will become effective from 26 May 2018.

  1. Introduction

1.1 We take your privacy seriously and you can find out more here about your privacy rights and how we gather, use and share your personal information – that includes the personal information we already hold about you now and the further personal information we might collect about you, either from you or from a third party. How we use your personal information will depend on the services we provide to you.

1.2 At Tape Design we make sure that we apply the best standards to protecting your personal information. if you have any questions about how we use your personal information we can be reached by email at [email protected] or by post at Tape Design Ltd, 18A King Street, Ulverston, Cumbria, LA12 7DZ.

See section 3 Your Privacy Rights for more information about your rights and how we can help you.

1.3 This Privacy Notice provides up to date information about how we use your personal information and will update any previous information we have given you about using your personal information (also referred to as personal data). We will update this Privacy Notice if we make any significant changes affecting how we use your personal information, and if so we will contact you to let you know about the change.

  1. About us

We are what is known as the ‘controller’ of personal information we gather and use. When we say ‘we’ or ‘us’ in this Privacy Notice, we mean Tape Design Ltd.

  1. Your privacy rights

3.1 You have the right to object to how we use your personal information. You also have the right to see what personal information we hold about you. In addition, you can ask us to correct inaccuracies, delete or restrict personal information or to ask for some of your personal information to be provided to someone else. You can make a complaint to us by emailing [email protected] or by writing to Tape Design Ltd, 18A King Street, Ulverston, Cumbria, LA12 7DZ.

You can also make a complaint to the data protection supervisory authority, the Information Commissioner’s Office, at https://ico.org.uk. To make enquires for further information about exercising any of your rights in this Privacy Notice please contact us by emailing [email protected] or by writing to Tape Design Ltd, 18A King Street, Ulverston, Cumbria, LA12 7DZ.

  1. What kinds of personal information we use

4.1 We use a variety of personal information depending on the services we deliver to you. For all services, we need to use your name, address and contact details, to allow us to locate you and visit your land/ property. For some services we might need additional information, for example:

  • bank details for payments
  • information to allow us to check your identity and information about your credit history.
  • proof of identity – anti money laundering
  • fraud prevention, anti-money laundering and to meet legal obligations.
  • Any other information that is relevant to be able to provide the contracted services to you, meet or enforce a legal obligation or where it is fair and reasonable for us to do so.

4.2 Sometimes where we ask for your personal information needed to enter into a contract with you or to meet a legal obligation (such as a credit check), we will not be able to provide some services without that personal information.

  1. How we gather your personal information

We obtain personal information:

  • directly from you, for example when you fill out an application, in person or over the telephone;
  1. How we use your personal information

To provide you with any services we need to know your name, address and contact details.

We sometimes need to gather, use and share additional personal information for specific purposes, which are set out in more detail below.

6.1 To operate and administer our services, including dealing with your complaints and rectifying problems, we will use:

  • your contact details;
  • We use your information in this way because it is necessary to perform our contract with you and to meet our legal obligations.

6.2 To administer payments from you, we will use:

  • your contact details and the payment details that you have provided to us.

6.3 For financial management and debt recovery purposes, we will use:

  • your contact details;

We will give information to and receive information from third parties where that is necessary to recover debts due by you to us, for example, other banks, debt recovery agents, our accountants, our solicitors, credit reference agencies and sheriff officer or bailiff services. This might include passing personal information about you to a third party who we have transferred your debt to, and who will then contact you directly to collect that debt. If your debt is transferred to a third party you will be advised of the identity of that third party.

We use your information in this way because it is necessary to perform our contract with you, to exercise our legal rights, and because it is fair and reasonable for us to do so.

6.4 To carry out market research and analysis to develop and improve our products and services we will use:

  • information about how you have used our services, such as which services and RIBA Stages.

6.5 To market products and services to you from us we will use:

  1. the contact details you have provided to us; and
  2. information we have gathered from your use of our other products and services to form a profile of you which we will use to assess what other services would be most beneficial for you.

6.6 Personal information requirements for Business customers

For business customers, we will use personal information about key individuals in the business, so we can operate and administer the services which we provide to the business – to do this we will use:

  • (a) personal information about key individuals who are either a sole trader of the business or are a proprietor, director, company secretary, shareholder, partner, member, committee member, trustee, controller, beneficial owner or authorised signatory to the account of the business.
  • (b) the personal information we use about key individuals is as set out in section 6, and we may use it for any of the purposes described in section 6. We may hold personal information on key individuals for the purposes of operating and administering services which we provide to the business, as well as for the purposes of debt recovery purposes, and to make credit decisions about the business.

Personal information on key individuals is obtained directly from the key individual, from the business to which the key individual is linked with, from the key individual’s dealings with any member of Tape Design.

  1. Our legal basis for using your personal information

7.1 We only use your personal information where that is permitted by the laws that protect your privacy rights. We only use personal information where:

  1. we have your consent (if consent is needed);
  2. we need to use the information to comply with our legal obligations;
  3. we need to use the information to perform a contract with you; and/or
  4. it is fair to use the personal information either in our interests or someone else’s interests, where there is no disadvantage to you – this can include where it is in our interests to contact you about services, market to you, or collaborate with others on a project or to improve our services.

Where we have your consent, you have the right to withdraw it. We will let you know how to do that at the time we gather your consent. See section 10 keeping you up to date, clause 10.2 for details about how to withdraw your consent to marketing.

  1. Sharing your personal information with or getting your personal information from others

8.1 We will share the necessary elements of your personal information with members of your project team to allow them to be able to provide the contracted services to you, meet or enforce a legal obligation or where it is fair and reasonable for us to do so. See section 6 How we use your personal information for more information about how we do this. We will only share your personal information to the extent needed for those purposes.

8.2 Who we share your personal information with depends on the services we provide to you and the purposes we use your personal information for.

8.3 The personal information we have about you is information you have given to us, or gathered by us in the course of providing services to you.

  1. How long we keep your personal information for

9.1 How long we keep your personal information for depends on the products and services we deliver to you. We will never retain your personal information for any longer than is necessary for the purposes we need to use it for.

9.2 We keep the personal information we use for up to twelve years after the completion of a project. In some circumstances we will hold personal information for longer where necessary for active or potential legal proceedings, to resolve or defend claims, and for the purpose of making remediation payments.

  1. Keeping you up to date

10.1 We will communicate with you about services we are delivering using any contact details you have given us – for example by post, email, text message, social media, and notifications on our website.

10.2 Where you have given us consent to receive marketing, you can withdraw consent, and update your marketing preferences by emailing [email protected] or by writing to Tape Design Ltd, 18A King Street, Ulverston, Cumbria, LA12 7DZ.

  1. Your online activities

11.1 We use cookies to track your use of our website www.tapedesign.co.uk. We may use cookies to provide tailored marketing messages when you are on our website, if you have given us consent.

11.2 Find out more about cookies

A cookie is a small file which is sent to your browser and stored on your computer’s hard disc and helps us understand and track your use of our websites and where we can improve the information and services provided. We use cookies solely to gather information on IP addresses, to analyse trends, administer the website, track your movements on the website and gather broad demographic information for aggregate use.

For information about blocking the use of cookies, please refer to the instructions/help screen on your internet browser. Please note that you may not be able to use or access certain parts of the website or online services if you block the use of all cookies.

S H O P

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing: With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 – CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at [email protected] or mailing us at: Tape Design 18A King Street, Ulverston, Cumbria, LA12 7DZ, United Kingdom.

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 – PAYMENT

All payments are processed by Stripe.

Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.

To accomplish this, we make use of best-in-class security tools and practices to maintain a high level of security at Stripe.

SECTION 5 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

COOKIES

Cookies are very small text files that are stored on your computer when you visit some websites.

We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process.

You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.

The following is strictly necessary in the operation of our website.

This Website Will:

  • Remember what is in your shopping basket
  • Remember where you are in the order process
  • Remember that you are logged in and that your session is secure.  You need to be logged in to complete an order.

The following are not Strictly Necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).

Functional Cookies

This Website Will:

  • Offer Live Chat Support (If available)
  • Track the pages you visits via Google Analytics

Targeting Cookies

This Website Will:

  • Allow you to share pages with social networks such as Facebook (If available)
  • Allow you to share pages via Add This (If available)

This website will not

  • Share any personal information with third parties.

SECTION 7 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 8 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact [email protected] or by mail at Tape Design [18A King Street, Ulverston, Cumbria, LA12 7DZ, United Kingdom]